Terms of service
GENERAL TERMS AND CONDITIONS OF SALE
Concept by Vremena Goda
ARTICLE 1 – SELLER’S DETAILS
These are the General Terms and Conditions of Sale of CONCEPT BY VREMENA GODA (hereinafter referred to as the “Seller”), operating under the website https://conceptbyvg.am.
Seller details:
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Legal entity: Concept by Vremena Goda
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Registered address: Republic of Armenia, Yerevan
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E-mail: info@conceptbyvg.am
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Website: https://conceptbyvg.am
(Hereinafter referred to as “Concept by Vremena Goda” or “Seller”)
ARTICLE 2 – ENTIRE AGREEMENT
These General Terms and Conditions of Sale (hereinafter the “Terms”) define all rights and obligations between the Seller and the Buyer.
Placing an order on the website conceptbyvg.am implies full and unconditional acceptance of these Terms.
These Terms apply exclusively to online sales concluded on the Site and do not apply to purchases made in physical stores or via third-party marketplaces.
The Seller reserves the right to update or modify these Terms at any time. The applicable version is the one published on the Site at the time the order is placed.
Products are sold exclusively to end consumers (natural persons). Any resale, commercial use, or purchase on behalf of third parties for resale purposes is strictly prohibited.
ARTICLE 3 – PURPOSE
The purpose of these Terms is to define the conditions under which Products are sold online by the Seller to the Buyer via the Site.
By placing an order, the Buyer acknowledges having read and accepted these Terms.
ARTICLE 4 – PRE-CONTRACTUAL INFORMATION
Before placing an order, the Buyer confirms having received, in a clear and understandable manner, the following information:
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Essential characteristics of the Products
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Prices and applicable taxes
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Delivery costs and timeframes
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Seller identity and contact details
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Payment methods
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Conditions for returns, refunds, and complaints
ARTICLE 5 – PLACING AN ORDER
Order process
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Product selection – The Buyer selects the desired Products.
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Basket review – The Buyer reviews and may modify the Products selected.
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Identification – The Buyer may create an account or place an order as a guest.
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Order validation – The Buyer verifies delivery details, total price, and payment method.
Once payment is confirmed, the order cannot be modified or cancelled.
Order confirmation
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An order confirmation email is sent summarizing the order details.
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A shipping confirmation email confirms dispatch.
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The contract is deemed concluded upon dispatch confirmation.
In case of product unavailability, the Buyer will be refunded within 14 days.
The Seller reserves the right to suspend or cancel an order in cases of non-payment, fraud suspicion, or account irregularities.
ARTICLE 6 – ELECTRONIC SIGNATURE
Online transmission of payment information and order confirmation constitutes an electronic signature and irrevocable acceptance of the order and its payment.
ARTICLE 7 – PROOF OF TRANSACTION
Electronic records stored by the Seller shall constitute valid proof of orders, payments, and communications.
ARTICLE 8 – PRODUCT INFORMATION
Products are offered subject to availability.
Images and descriptions are provided for illustrative purposes only. Slight variations (color, texture) may occur due to screen display limitations.
The Seller reserves the right to limit quantities per order and refuse orders in cases of abuse, fraud, or violation of these Terms.
In the event of an obvious pricing error, the Seller reserves the right to cancel the order.
ARTICLE 9 – PRICES
Prices are displayed:
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Inclusive or exclusive of applicable taxes depending on destination
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Excluding delivery charges (shown before order confirmation)
Customs duties and import taxes (if applicable) are the responsibility of the Buyer.
Prices applicable are those in force at the time of order placement.
ARTICLE 10 – PAYMENT METHODS
Payment is required at the time of order.
Available payment methods are indicated on the Site.
The Seller reserves the right to refuse or cancel orders in case of payment refusal, incomplete payment, or suspected fraud.
ARTICLE 11 – AVAILABILITY – REFUND – TERMINATION
If a Product becomes unavailable after ordering, the Buyer will be refunded for the unavailable item(s).
Delivery times are indicative and delays do not entitle the Buyer to cancellation or compensation unless exceeding 30 days, in which case the Buyer may request cancellation and refund.
ARTICLE 12 – DELIVERY
Products are delivered to the address provided by the Buyer.
The Buyer must verify the condition of the Products upon delivery. Any damaged parcel must be refused immediately.
Incorrect delivery details provided by the Buyer release the Seller from any responsibility.
ARTICLE 13 – NON-CONFORMITY
Claims regarding defective or non-conforming Products must be submitted within 14 days of delivery.
Returns are accepted only if Products are unused, in original condition and packaging.
ARTICLE 14 – TRANSFER OF RISK
Risk transfers to the Buyer upon delivery of the Products to the specified address.
ARTICLE 15 – WARRANTY
Products benefit from legal conformity and hidden defect warranties as provided by applicable law.
ARTICLE 16 – RIGHT OF WITHDRAWAL
The Buyer has 14 days from delivery to notify the Seller of withdrawal.
Returned Products must be unused, intact, with original packaging and labels.
Return shipping costs are borne by the Buyer unless otherwise specified.
Refunds are processed within 14 days after receipt of returned Products.
ARTICLE 17 – FORCE MAJEURE
Neither party shall be liable for failure or delay due to force majeure events, including but not limited to natural disasters, transport disruptions, or telecommunications failures.
ARTICLE 18 – PERSONAL DATA
The Seller processes personal data in accordance with applicable data protection laws (GDPR principles).
The Buyer has the right to access, modify, or delete personal data in accordance with the Privacy Policy available on the Site.
ARTICLE 19 – INTELLECTUAL PROPERTY
All content on the Site (texts, images, logos, designs) is the exclusive property of the Seller or its partners.
Any reproduction, resale, or commercial use without written authorization is strictly prohibited.
ARTICLE 20 – NO WAIVER
Failure to enforce any provision shall not be deemed a waiver of future enforcement.
ARTICLE 21 – LANGUAGE
These Terms are drafted in English. In case of translation, the English version shall prevail unless otherwise required by law.
ARTICLE 22 – APPLICABLE LAW & DISPUTES
These Terms are governed by the laws of the Republic of Armenia.
In case of dispute, the parties will attempt amicable resolution. Failing that, disputes shall be submitted to the competent courts of Yerevan, Armenia.
